Out of office is activated: all orders placed between May 28th and June 5th will be shipped after June 6th.

Frequently asked questions

You might have questions, so we’ve answered some of the most common questions about our products. If your question isn’t answered, feel free contact us.

Shipping & Returns

We offer free shipping on all sticker orders!

YES! We want everyone who wants our products to have access to our products, all orders are shipped using Royal Mail’s postal service.

 

Europe delivery: 3-5 working days

Worldwide delivery: 6-7 working days 

Sometimes due to unforeseen circumstances such as severe weather or during busy times like Christmas, deliveries may take a little longer. If you have not received your delivery within 7 working days, please contact us on info@melanieknights.com

(Please note: We cannot accept responsibility for customs delays)

We are sorry to hear that you have not received your order. Please reach out via email to info@melanieknights.com with your order number and we will be happy to look into this for you.

We really hope you love your Melanie Knights products. If you are not entirely happy please notify us on info@melanieknights.com You must return your unwanted Products for a refund within 14 days from the day you received the Products. The Products, including their original packaging, must be returned “as new” in a saleable condition.

Learn more about our Returns Policy.

All orders are sent using Royal Mail’s postal service.

Payment & Orders

We accept PayPal and Credit Card payments.

If your order has not yet shipped, please reach out to us at info@melanieknights.com and we will get back to you. Unfortunately, we cannot cancel orders that have already been shipped.

We try to post out all orders within 2 business days.

Buyers are responsible for any customs and import taxes that may apply. We’re not responsible for delays due to customs.

All our books are currently sold via Amazon, if there is an issue with your order or the item is damaged, you will need to contact Amazon directly for an exchange or refund.

All prices are stated in British pounds, your exchange rate will be provided by your card issuer.

The legal stuff...

Pricing and Availability

All prices are stated in British pounds. Please note you are responsible for complying with local tax laws. Melanie Knights reserves the right to change Product prices and information without prior notice.

All Products are subject to availability. If a Product is temporarily out of stock please email us on info@melanieknights.com and we’ll notify you as soon as it’s back online. Alternatively keep checking the website.

Eligibility

By placing an order through https://www.melanieknights.com, you represent and warrant that:

(a) you are legally capable of entering into binding contracts;

(b) you are at least 18 years old;

(c) are the holder of a valid debit/credit card;

Payment

Melanie Knights uses PayPal and Stripe to process payments. This secure merchant is independent and will never disclose your payment details to us.

Your contract with us

After placing an order, you will receive an e-mail from Melanie Knights acknowledging your payment. Please note this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail stating that the payment has been processed and that your Products have been dispatched (‘Dispatch Confirmation’). The contract between us (‘Contract’) will only be formed when we send you the Dispatch Confirmation.

The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.

Product information

Melanie Knights has made every endeavour to ensure photographs, dimensions and Product descriptions represent our Products as accurately as possible. In some instances there may be a slight variation in appearance and colours of the actual Products due to the production process, the lighting in which they were photographed or your computer’s monitor settings.

Shipping

Melanie Knights aims to deliver all mainland UK orders within 5 working days using Royal Mail’s postal service. Sometimes due to unforeseen circumstances such as severe weather or during busy times like Christmas, deliveries may take a little longer. If you have not received your delivery within 7 working days, please contact us on info@melanieknights.com

Please note that any import duties and taxes are your responsibility.

Our Refunds Policy

We really hope you love your Melanie Knights products. If you are not entirely happy please notify us on info@melanieknights.com  You must return your unwanted Products for a refund within 14 days from the day you received the Products. The Products, including their original packaging, must be returned “as new” in a saleable condition. For all returns and refunds please obtain a proof of postage certificate from your Post Office as we cannot refund products damaged or lost in transit. We will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund. We will refund the price of the Products in full. Unfortunately we cannot cover the cost of return postage. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. This provision does not affect your statutory rights as a consumer.

Damaged Products

Every Melanie Knights Product is thoroughly checked before it’s posted but if, in the unlikely instance, you do receive faulty Products please contact us on info@melanieknights.com within 48 hours from signing for receipt of your delivery letting us know whether you would like an exchange or a refund. We recommend you inspect your Products as soon as they arrive. It is important when returning Products that you obtain a proof of postage as we cannot refund items lost in transit. If you return a defective Product to us:

(a) and you have elected for a refund. We will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund. We will refund the price of a defective Product in full, any applicable delivery charges and any reasonable costs you incur in returning the item to us; or

(b) and you have elected for an exchange. We will examine the returned Product and will notify you of your exchange via e-mail within a reasonable period of time. We will usually dispatch the exchange to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to an exchange.

We will refund any reasonable costs you incur in returning the item to us. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. This provision does not affect your statutory rights as a consumer.

Consumer Rights

As a consumer, you may cancel a Contract at any time within seven working days, beginning on the day after you received the Products. To cancel a Contract, you must inform us by email. You must also arrange to have the Products delivered to us as soon as reasonably practicable “as new”, packaged in a saleable condition, at your own cost. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This provision does not affect your statutory rights as a consumer.

Delivery

Processing time

The time we need to prepare an order for dispatch varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. We’re not responsible for delays due to customs.

Returns & Exchanges

We gladly accept returns

Contact us within: 7 days of delivery 

Send items back within: 14 days of delivery

We don’t accept exchanges or cancellations

But please contact us at info@melanieknights.com if you have any problems with your order.

The following items can’t be returned or exchanged

Please contact Amazon directly for returns or exchanges to our books.

Conditions of return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Have more questions? We’re happy to help!